Revel IT

Our Kettering, Ohio client has a contract to hire opportunity for a Technical Support Specialist.

**Onsite in Kettering, Ohio**

Summary:

The Technical Support Specialist II is the front-line support enabling the organization to deliver our goal of improving the quality of life for those entrusted to our care.
In this role you will demonstrate your ability to understand customer’s requests and provide them solutions to be effective.
You will work with the latest laptop, desktop, convertible tablet, and mobile devices in addition to the operating systems and applications running on them.
You will coach and mentor others.
You will identify, solution and implement process improvements.

QUALIFICATIONS & ATTRIBUTES:

Strong customer service and documentation skills
Strong verbal and written communication skills
Ability to identify and execute predetermined procedures
Demonstrated success managing multiple priorities while delivering results
Experience performing routine maintenance on laptop and desktop hardware
Experience installing and administrating a Microsoft workstation environment
Experience administrating Microsoft Active Directory Users and Computers
Experience administrating Microsoft Exchange Online Mailboxes/Users
Experience provisioning and administrating end-user telephony devices
Experience installing and configuring workstation and server applications
Experience administrating Mobile Devices via Mobile Device Management
Demonstrated ability to follow directions and deliver results individually and as a team member
Demonstrated ability to establish and maintain effective working relationships with other employees, vendors, and customers
Understands, adheres to and effectively communicates company polices and procedure CompTIA A+, N+, CCNA, Microsoft or other industry certification(s)
Associates degree in a computer-related technology field or equivalent industry experience
Possess a valid driver’s license and a good driving record
Maintain a professional appearance as a representative of the company.

MAJOR AREAS OF RESPONSIBILITY:

Answer inbound calls participating in a Service Desk queue
Create, work and document tickets for Customers
Provide technical customer support via telephony and e-mail ticketing
Acknowledge and set expectations with Customers in a timely fashion
Troubleshoot basic to advanced technical problems. document results and escalate as needed
Provision, maintain and retire Active Directory accounts and information
Provision, maintain and retire Exchange mailboxes and resources
Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
Provide end-user support for mobile devices (Samsung, Android, MEM/Intune, etc.)
Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
Received and document receipt of goods for incoming orders
Install and configure workstation operating systems (Microsoft Windows)
Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
Troubleshoot, coordinate and verify hardware warranty repairs (HP)
Other reasonable duties assigned by Manager.