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A PC Technician is needed for a contract opening to perform Tier 2 troubleshooting and problem and incident resolution support for the client’s Service Desk. Responsibility includes incident and request processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support.

Responsibilities:

• Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment.
• Responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly
• Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.
• Performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune.
• Contributes and maintains currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA’s and is responsive to performance metrics.
• Assist in leading and coaching/development of associate level PC Technicians