Organizational Change Management

Revel IT

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Our Waukegan, Illinois client is seeking an Organizational Change Management Lead for a contract opportunity who will play a key role in ensuring all change initiatives associated with IT projects meet objectives by increasing adoption and usage.

 

  •  Planful (Host Analytics) is a tool used by Client Nutrition for Financial Planning and Analysis.
  • This project involves moving the architecture of Planful from separate Sales and Financial Cubes to a single cube environment, reducing the duplicate maintenance of master data, reducing processing time, and streamlining reporting.
  • Project is requesting a change/communications resource with marketing the upgrade, communicating within the rest of the finance organization, and getting the organization engaged in what they are delivering.
  • While global in scope, all communications will be written in English, however some end users are ESL and communications need to be clear and easy to read/understand.

 

Project Deliverables:

  • Stakeholder Analysis (a review of who needs what to make the changes and behavior desired)
  • Identify all supporting structures (team and sponsors) and how you will leverage these in the process, reinforcing, communicating, or creating awareness around the Planful 2.0 upgrade.
  • Communications Plan and Strategy – create a coms calendar, draft communications, and ensure they are reviewed by team. This should be in line with the PM plan.
  • Training Plan – working with internal Client resource to provide any additional training documentation or job aides leveraging Planful 2.0 content.
  • Note: if this requires an instructional designer to create training, we may need to bring in our instructional designers to help.
  • Resistance Plan management – identifying where there is resistance and why and create a plan to address it and build engagement around the change.
  • Hypercare support – post integration, any additional support needed after go live.

 

Job Description:
  • The individual will provide leadership focus on aspects of change, including people, business processes, systems and technology, job roles and organization structural changes.
  • OCM Lead will partner with the business/function to ensure organizational change management is integrated into projects, applying a structured change management approach and methodology for the people side of change for business/function.

Skills:

  • Leverage change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative
  • Develop Project OCM Approach and Strategy documents
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Develop and execute set of actionable and targeted change management plans, including communication plan, stakeholder management plan, change impacts, & training plan (if applicable)
  • Understand, communicate and contribute to IT organization change program goals & strategies
  • Provide leadership & implement change management process and tools to support change adoption
  • Support the design, development, delivery and management of communications
  • Lead change impact analyses, assess change readiness and identify key stakeholders
  • Confront and manage conflict in a constructive and timely manner. Highlight issues to the appropriate levels and take ownership to resolve them
  • Establish and maintain relationships with all levels across the company and external partners
  • Conducts change readiness (when applicable), change impact assessments, and post change management assessments to determine effectiveness of communication, training, change implementation and user understanding
  • Gain executive sponsorship, manage stakeholders, define stakeholder impacts, drive stakeholder awareness, guide business engagement (champion /super users)
  • Utilize innovative, creative approaches and continuous improvement to drive communications, training, change management and other human resources-related content to improve the absorption and adoption of key messages
  • Support the development of reference guides, FAQs, videos, scripting, workflows and other documentation to complement training efforts
  • Utilize creative, alternative approaches to traditional classroom training including e-learning, video, and self-directed method.

Experience:

  • Experience with major transformational, cultural change programs leading to new capabilities
  • Ability to apply a structured change management approach and methodology for the people-sided change caused by projects and change efforts
  • Experience with organizational design and organizational effectiveness tasks and delivery
  • Highly developed communication skills with expertise in producing organization-wide communications, communication strategy, including cascading messages, collateral, talking points, posters, job aids, presentations, etc.
  • Experience with project management approaches, tools, and phases of the project lifecycle
  • Demonstrated strong leadership skills, excellent active listening skills and ability to work effectively at all levels across the global organization

Minimum Education:

  • Bachelor’s Degree or higher in communications, training, organizational change management or information systems

Minimum Experience / Training Required:

  • Extensive experience (at least 5 – 7 years) leading change, communication and training efforts for multiple global, complex technology implementations
  • Prior consulting experience delivering projects and navigating client-facing environments
  • Design Thinking, Culture and Branding/Marketing experience preferred
  • LaMarsh Managed Change, Prosci, CCMP or other Change Management Certification.

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