IT Atlassian Administrator – Remote

Revel IT

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Our client has a remote contract opening for an IT Atlassian Administrator to join our team to manage our growing Atlassian cloud instance.
 
PST Zone**
 

Job Description:

  • Help us maintain and build out a high performing platform that factors in change control, scalability and industry best practices.
  • Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools.
  • Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed.
  • Provide user management, training, and support for Atlassian Suite.

 

ABOUT THE JOB:

  • Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
  • Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
  • Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
  • Provide user management, training, and support for Atlassian Suite
  • Create and maintain detailed technical and user-facing documentation
  • Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
  • Collaborate on problem resolution, team decisions, and project planning
  • Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
  • Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
  • Support and manage integrations to external systems as required.

 

Minimum Qualifications:

  • 3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include some or all of the following:
  • JIRA Software, add-ons, associated plug-ins and extensions
  • Project Setups
  • JIRA Reporting and Report Filters
  • JIRA Projects Role, Access and administration
  • Confluence
  • JIRA Service Desk
  • Eazybi
  • Opsgenie
  • API
  • Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
  • Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

 

Preferred Qualifications:

  • Strong verbal and written communication skills
  • You are inclined to Google things you don’t know before asking someone
  • Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
  • Ability to work independently across functions and work with all levels of users and management

 

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