Customer Support Representative | 583310

Revel IT

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OUR GOAL: 
Treat our consultants and clients the way we would like others to treat us!
 
OUR MISSION:
Find and provide the best talent for clients and excellent career opportunities for consultants and candidates — whom we treat as part of our team. Interested in joining our team? Check out the opportunity below and apply today!
  
Reference: 583310
  
The Customer Support Representative in this contract opening provides direct customer support and technical support to users of client products via phone and email. 

Requirements:

  • High School diploma or equivalent
  • Proven customer service/support experience
  • Ability to work with a team, work closely with mentor during training period
  • Ability to listen to customer
  • Provide friendly and confident service to customer
  • Ability to multi-task utilizing multiple online applications
  • Critical thinking skills in order to customize the resolution of customer issues
  • Detail-oriented
  • Ability to prioritize workload
  • Excellent follow-up skills
  • Professional customer relationship
  • Excellent written and verbal communication skills (Written test required during interview process)
  • Strong communication
  • Ability to remain composed during difficult interactions with customers
  • Ability to receive constructive feedback and implement recommendations
  • 24 hour a day availability
  • Math or Chemistry knowledge a plus
  • Technical support background a plus

  
  
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Tucson, AZ, Los Angeles, CA, and Austin, TX, and are rapidly expanding into new markets from coast to coast.
 
  
WHY REVEL IT: 

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

  
We do our jobs in a way that brings delight every day to our clients and the people who work with us. Life is simply too short to grind through every day as a small cog in a huge recruiting machine. As a young and high energy company, we aim to help consultants and candidates land fulfilling jobs that offer real career growth.
  
#INDLP
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