Desktop Support Analyst | 731530

Revel IT

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Reference: 731530
A contractor is needed in Tucson, AZ to fulfill the role of Desktop Support Analyst, serving as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problem on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.


  • Minimum 2 years related experience
  • Knowledge of Windows operating system, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
  • Knowledge of voice/mobile communication devices
  • Technical skills for analyzing and problem-solving
  • Ability to communicate effectively with a diverse team
  • Ability to work as a team player in a fast paced environment
  • Ability to explain and communicate complex technical processes and terminology to a non-technical audience
  • Actively solicits ideas from others
  • Actively seeks customer feedback to adapt and meet customer expectations and deliverables
  • Excellent organizational / time management skills
  • Identifies and makes process improvements and suggestions
  • Ability to troubleshoot customers’ problems by phone or in person.
  • Must Haves: Windows 7 Troubleshooting, Windows Server 2008 R2 Configuration, VMWare & Mac experience a plus
  • Level 1 & 2 Help Desk / Desktop support, Basic networking knowledge.
  • Associate degree or equivalent experience / certifications


  • Provides and documents day-to-day technical support to employees for network infrastructure and internal desktop systems software, hardware, data, voice, and related peripherals.
  • Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity and file system security for the IT environment.
  • Organizes and follows complex and/or detailed technical procedures
  • Attends technical trainings
  • Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
  • May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Consults with clients and higher-level specialists and analysts to resolve technical problems and ensure customer satisfaction.
  • Provides courteous and timely customer service Independently resolves routine and non-route problems
  • Maintains / tracks movement and status of IT assets.
  • Participates in rotating on-call schedule with team members. 

Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  


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