Desktop Support Analyst | 731530

Revel IT

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OUR GOAL: 
Treat our consultants and clients the way we would like others to treat us!
 
Interested in joining our team? Check out the opportunity below and apply today!
  
Reference: 731530
  
A contractor is needed in Tucson, AZ to fulfill the role of Desktop Support Analyst, serving as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problem on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.

Requirements:

  • Minimum 2 years related experience
  • Knowledge of Windows operating system, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
  • Knowledge of voice/mobile communication devices
  • Technical skills for analyzing and problem-solving
  • Ability to communicate effectively with a diverse team
  • Ability to work as a team player in a fast paced environment
  • Ability to explain and communicate complex technical processes and terminology to a non-technical audience
  • Actively solicits ideas from others
  • Actively seeks customer feedback to adapt and meet customer expectations and deliverables
  • Excellent organizational / time management skills
  • Identifies and makes process improvements and suggestions
  • Ability to troubleshoot customers’ problems by phone or in person.
  • Must Haves: Windows 7 Troubleshooting, Windows Server 2008 R2 Configuration, VMWare & Mac experience a plus
  • Level 1 & 2 Help Desk / Desktop support, Basic networking knowledge.
  • Associate degree or equivalent experience / certifications

ESSENTIAL FUNCTIONS:

  • Provides and documents day-to-day technical support to employees for network infrastructure and internal desktop systems software, hardware, data, voice, and related peripherals.
  • Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity and file system security for the IT environment.
  • Organizes and follows complex and/or detailed technical procedures
  • Attends technical trainings
  • Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
  • May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Consults with clients and higher-level specialists and analysts to resolve technical problems and ensure customer satisfaction.
  • Provides courteous and timely customer service Independently resolves routine and non-route problems
  • Maintains / tracks movement and status of IT assets.
  • Participates in rotating on-call schedule with team members. 

  
  
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
  
WHY REVEL IT: 

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

  
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  

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