IT Field Technician | 949041

Revel IT

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Our Dublin, Ohio client is seeking an IT Field Technician for a full-time opportunity involving responding to incoming support calls and emails. Will be responsible for opening / working / closing help desk tickets.

**This position is on-site at the Dublin office and at client locations. The expectation is that this employee will be in the field 2 to 3 days per week and in the office the rest of the time.
**Estimated salary: $42,000-52,000/yr.

  • Install equipment at client locations with fastidious attention to detail ensuring a seamless start to finish experience for our clients
  • Provide clients with Mobile Device, Desktop and Laptop Support
  • Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
  • Migrate User Data
  • Provide clients with Office 365 Support and Guidance
  • Active Directory management
  • Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
  • Facilitate New Device Configuration onto Client Networks
  • Complete and Articulate Customer Network Audits
  • Create Client Infrastructure Documentation

Minimum Qualifications:

  • Help Desk or Field Support Experience
  • Exemplary Customer Service Skills
  • CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)
  • MTA – Operating, Networking and Security Fundamentals (or equivalent)
  • Basic network troubleshooting skills
  • Experience with Windows and MacOS
  • Clean driving record – this position requires use of a company vehicle


Reference: 949041
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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