Part time Laptop / Desktop Support – 420054

Revel IT

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Treat our consultants and clients the way we would like others to treat us — we are honest, stay true to our word, and work in the best interest of our clients, consultants, and candidates. Many say they work this way, but few actually do. We are a company that does. Additionally, we bring joy to the world of IT staffing and IT recruiting by making the hiring experience memorable, fun, and different. 
Find and provide the best talent for clients and excellent career opportunities for consultants and candidates — whom we treat as part of our team. Interested in joining our team? Check out the opportunity below and apply today!
Reference: 420054
Laptop / Desktop Support. We have a part time contract opportunity in Columbus, OH for a Laptop / Desktop Support Technician. This person will help our client to repair broken devices through the following essential functions:

  1. Troubleshoot the devices based on notes from Support Techs.
  2. Contact Techs who submitted for first repair if needed for more details.
  3. Get in contact with manufacturer with any questions.
  4. Resubmit for manufacturer repair if needed.
  5. Make sure devices are actually repaired by manufacturer.
  6. Make sure devices being submitted by Techs are still under warranty.
  7. Be on the phone with manufacturer to troubleshoot if needed
  8. Document when device has been repaired and ready for redeployment.

This technician will also look for trends on issues with devices in order to hold the manufacturer accountable for defects or warranty repairs, and look for trends on issues with Techs not properly submitting repair cases.
Some prior experience with strong organizational skills and aptitude for learning will help in this role.  
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

We do our jobs in a way that brings delight every day to our clients and the people who work with us. Life is simply too short to grind through every day as a small cog in a huge recruiting machine. As a young and high energy company, we aim to help consultants and candidates land fulfilling jobs that offer real career growth.

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