Technical Business Analyst | 771541

Revel IT

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Our client in Tulsa, OK has a perm opportunity available for an experienced Technical Business Analyst who will be working with 3 engineers onsite supporting contact centers. Will be part of  beginning stages for scaling platform (Cloud, omnichannel, etc.). 

This is an opportunity to become involved in some major transformative projects and leverage new cutting-edge technology.  Bring your passion for technical support. It’s an exciting time to join us!

Required Skills / Experience:

  • Agile experience
  • Technical background- experience with Genesis platform a huge plus – or any contact center background
  • Experience with complex platforms (50+ servers, multiple call centers) 
  • This level of knowledge is normally acquired through completion of a Bachelor’s degree in Computer Science/Technology and 3-5 years of directly related professional experience in MIS or a related field or equivalent combination of education and experience.

BA Responsibilities:

  • Requirements gathering, documentation.
  • Daily Stand ups- will be taking this over
  • On call support- rotation- once a month
  • This role offers an opportunity to build upon your existing skill set and learn new applications.
  • You will be part of a highly-talented team of IT professionals that supports some of the most critical applications.
  • You will also develop relationships with IT professionals across the organization and partner closely with the line of business.
  • It is a fast-paced, ever-changing yet fun environment with a number of new exciting initiatives.
  • You will use your exceptional analysis and problem solving skills to support several critical applications.
  • You will utilize your vast knowledge of troubleshooting to take on incidents and on call rotations.
  • You will apply your business acumen to help facilitate meetings and provide solutions for complex projects.
  • You will leverage your attention to detail to write functional business requirements and create reports from database repositories. 
  • You will be responsible for complex systems process analysis, design, simulation, testing, implementation, application configuration, and deployments.
  • You will help mentor junior analysts as you are the most knowledgeable in your space.

Additional Qualifications:
 

  • ATTENTION TO DETAIL:  You must be thorough and accurate in your data analysis and solicitation of requirements to provide the best information.
  • TECHNICAL SKILLS:  Your experience with complex SQL queries will help set you up for success, and your ability to troubleshoot and create detailed documentation is a plus.
  • COLLABORATIVE: You enjoy working in teams and across departments to achieve common goals.
  • RESULTS ORIENTED: You show initiative as you focus on the desired deliverables, while meeting and exceeding your goals.
  • PROBLEM SOLVER: You are able to track and solve complex problems in a variety of situations and function effectively in rapidly changing or uncertain conditions.

Client is in a growth mode of products and services, with a focus on long-term technology roadmap. They will provide the objectives, and you will work with your manager to develop a plan on how to get there. Long term, IT offers multiple career paths. You have the ability to become an expert in your space or develop a diverse background supporting various areas. The decision is yours.

  
  
Reference: 771541

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