Technical Support Specialist – Level 2, onsite | 690748

Revel IT

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OUR GOAL: 
Treat our consultants and clients the way we would like others to treat us!
 
Interested in joining our team? Check out the opportunity below and apply today!
  
Reference:  690748
  
The Level 2 Technical Support / Service Desk contractor with our client is the front-line support enabling the organization to deliver the goal of improving the quality of life for those entrusted to our client’s care. In this role, you will demonstrate your ability to understand customer’s requests and provide them solutions to be effective. You will work with the latest laptop, desktop, convertible tablet, and mobile devices in addition to the operating systems and applications running on them. You will coach and mentor others. You will identify, solution and implement process improvements.
  
QUALIFICATIONS & ATTRIBUTES:

  • Strong customer service and documentation skills
  • Strong verbal and written communication skills
  • Ability to identify, document, and execute standardized procedures
  • Demonstrated success managing multiple priorities while delivering results
  • Experience performing routine maintenance on laptop and desktop hardware
  • Experience administrating a Microsoft workstation environment
  • Experience administrating Microsoft Active Directory Users and Computers
  • Experience administrating Microsoft Exchange and Exchange Online Mailboxes/Users
  • Experience provisioning and administrating end-user telephony devices
  • Experience installing and configuring workstation and server applications
  • Experience administrating Mobile Devices via Mobile Device Management
  • Experience with automated patch management (Manage Engine, SCCM, etc.)
  • Experience with workstation image administration and deployment
  • Experience with cloud migration and deployment (Azure, AWS, etc.)
  • Demonstrated ability to follow directions and deliver results individually and as a team member
  • Demonstrated ability to establish and maintain effective working relationships with other employees, vendors, and customers
  • Understands, adheres to and effectively communicates company polices and procedure
  • CompTIA A+, N+, CCNA, Microsoft or other industry certification(s)
  • Associates degree in a computer-related technology field or equivalent industry experience
  • Possess a valid driver’s license and a good driving record
  • Maintain a professional appearance as a representative of the company

  
MAJOR AREAS OF RESPONSIBILITY:

  • Answer inbound calls participating in a Service Desk queue
  • Create, work and document tickets for Customers
  • Provide technical customer support via telephony and e-mail ticketing
  • Acknowledge and set expectations with Customers in a timely fashion
  • Troubleshoot basic to advanced technical problems. document results and escalate as needed
  • Provision, maintain and retire Active Directory accounts and information
  • Provision, maintain and retire Exchange mailboxes and resources
  • Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
  • Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.)
  • Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
  • Received and document receipt of goods for incoming orders
  • Install and configure workstation operating systems (Microsoft Windows)
  • Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
  • Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
  • Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
  • Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
  • Troubleshoot, coordinate and verify hardware warranty repairs (HP)
  • Serve as first escalation point for Jr. level Support Specialists
  • Mentor and support Jr. level Support Specialists on technical and customer service matters
  • Assume role of subject matter expert of automation efforts
  • Other reasonable duties assigned by Manager

  
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
  
WHY REVEL IT: 

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

  
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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