Technical Writer | 715363

Revel IT

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Reference: 715363
Our Columbus, Ohio client is seeking a talented Technical Writer contractor who will be responsible for updating the technical knowledge base, process, and standards for the service desk. Candidate needs to be local to the area – 3 days in office, 2 remote possible.

  • Bachelor’s degree and or combination of equivalent education and experience in related fields 
  • 3+ years of technical writing experience. 

Role Accountabilities:

  • Help create and build out documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineers, developers, and users to create technical and user documentation. 
  • Writes and edits technical documents including reference manuals and product manuals. 
  • Writes and edits procedural documentation such as user guides and manuals. 
  • Meets with Service Desk technician, installation engineers, programmers, and project managers to learn about specific products or processes. 
  • Researches product samples to fully understand product. 
  • Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding. 
  • Plans writing processes and sets timelines and deadlines. 
  • Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process. 
  • Creates video clips to visually present complex physical implementations 
  • Utilizes photographic or diagrams to augment detail in documentation 
  • Gathers feedback from users, designers, and manufacturers to improve technical documents. 
  • Performs other related duties as assigned. 


  • Excellent verbal and written communication skills. 
  • Excellent writing and grammatical skills. 
  • Excellent organizational skills and attention to detail. 
  • Ability to present complex data in clear, concise text. 
  • Ability to meet deadlines and to work independently. 
  • Ability to edit and proofread work of colleagues. 
  • Proficient with Microsoft Office 365 Suite or related software. 
  • Experience working with the following tools preferred: Azure CRM, SharePoint, Teams 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  


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