Tier 1 Service Specialist | 782370

Revel IT

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Reference: 782370
We are currently seeking a Tier 1 Service Specialist to fulfill a contract-to-hire role working under general supervision to provide initial basic end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing websites and services. This position will interact and collaborate primarily with other IT Services Specialist and occasionally other IT resources and business users on a daily basis in order to help resolve or escalate issues.

Skills / Qualifications:

  • Associate’s degree in computer science or related field, or equivalent work experience
  • Computer skills: Systems analysis; Design and program development skills; Microsoft Office applications, Office 365, Windows 10 OS, iOS and Android OS.
  • Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
  • Some experience working with PC hardware and software for installation and support
  • 1 or more years’ experience demonstrating strong customer service and organizational skills
  • High technical aptitude
  • Demonstrated ability to interact in a positive, respectful manner; establish and maintain cooperative working relationships.
  • Ability to work independently and self-direct with limited need for day-to-day supervision.
  • Ability to effectively organize, prioritize tasks; multi-task and manage time.
  • All job offers are contingent on successful completion of a background and reference check
  • Ability to lift 50 pounds

Key Accountabilities:

  • 30%: General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits.
  • 20%: Support equipment moves, installations and maintenance; update related documentation.
  • 15%: Ticket creation and problem resolution based on monitoring ticketing systems and answering support calls.  Tracking and documenting ticket progress and resolution within ticket tracking system(s).
  • 10%: Troubleshooting and maintaining hardware and software required for day-to-day operations.
  • 10%: Use independent judgement to initiate escalation of issues to other IT Services Specialists based on monitoring and analysis of issues and work queues.
  • 5%: Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.
  • 3%: Provide IT support for projects
  • 2%: Tracking and distributing hardware and software required for day-to-day use.
  • 2%: Contribute to the team’s technical knowledge base; creating new and maintaining existing documentation.
  • 2%: Systems administration including user account creation and maintenance for all end-user services, internal and external.
  • 1%: User administration in various telecommunication systems for daily operations of business.

Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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