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Treat our consultants and clients the way we would like others to treat us!
 
Interested in joining our team? Check out the opportunity below and apply today!
  
Greenville, SC client has a contract need for a ServiceNow Business Analyst who will design, develop, and deploy a centralized PMO milestone dashboard, providing leadership with real-time visibility into global project health, critical path performance, milestone status, and delivery timelines. Enables proactive monitoring of project execution, identification of variances, and data-driven decision-making across the project portfolio. 

Responsibilities:

• ServiceNow SPM Management: Maintain ServiceNow SPM as the standard, authoritative source of truth for client’s SWGBB project portfolio by auditing data sources, validating data integrity, and ensuring portfolio accuracy.
  • Develop, monitor, and report on key performance indicators (KPIs) that support operational and business performance.
  • Conduct regular audits of Project Delivery team utilization and adherence to established processes, identifying opportunities for continuous improvement and updating standard operating procedures (SOPs) as needed to drive consistency, compliance, and operational excellence.
• Milestone Tracking & Operational Insights: Design and maintain a centralized dashboard that integrates key project milestones and performance metrics, providing cross-functional stakeholders with real-time visibility into project execution and PMO effectiveness.
  • Leverage milestone data to assess project delivery performance, identify recurring process gaps, and highlight operational inefficiencies across core Project Delivery functions.
  • Monitor critical indicators—including Original Promise Date (OPD) adherence, milestone attainment, and overall project lifecycle performance—to drive accountability, support continuous improvement initiatives, and enhance organizational decision-making.
• Financial Reporting: Leverage ServiceNow SPM financial management capabilities to accurately track and manage multi-million-dollar project portfolios, including project costs, sell prices, forecasts, and change order activity.
  • Develop and maintain financial reporting that provides leadership with visibility into project profitability, revenue realization, cost performance, and portfolio health.
  • Ensure financial data integrity through regular audits and reconciliation activities, enabling informed decision-making, improved forecasting accuracy, and proactive risk management across the Project Delivery organization.
• RAID/RIDAC Management: Establish and maintain a structured RAID/RIDAC management process to proactively identify, document, and track risks, assumptions, issues, dependencies, actions, and decisions across the project portfolio.
  • Drive timely escalation and resolution of technical dependencies, regulatory compliance risks, and field-service deployment constraints impacting global project execution.
  • Facilitate cross-functional stakeholder engagement to mitigate risks, remove execution roadblocks, improve project outcomes, and ensure organizational accountability throughout the project lifecycle.
• Customer Experience: Develop customer-specific portfolio views and reporting dashboards that provide tailored visibility into project status, milestone progress, risks, and key performance metrics, improving transparency and strengthening the customer experience.

 
Skills:

• Platform Expertise: Advanced, hands-on experience using ServiceNow Strategic Portfolio Management (SPM)—formerly ITBM—for demand management, project tracking, and dashboard generation.
• Engineering Literacy: Ability to interpret high-level timelines for electrical drawing packages and their impact on meeting project scheduled milestones and SLA’s.
• Global Coordination: Cross-functional communication skills to bridge gaps between project managers, design engineers, and operations teams.
• Analytical Mindset: The ability to spot trends, areas of efficiency improvement, and make objective, data-driven decisions that enhance the overall flow of day-to-day project tracking and reporting.
• Experience: 3+ years of PMO experience within critical infrastructure, power electronics, heavy manufacturing, or industrial engineering.
• Education: Bachelor’s degree in engineering, construction management, supply chain, business, or a related technical discipline.
• Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS-PPM), PMP, or CAPM is a strong plus.

Reference: 1062070 
  
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!  

  
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  

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