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The Principal Program Manager is responsible for leading the Personalization Squad with our client. This includes:

• Managing strategy formation, process definition, organizational design, and technology delivery

• Leading cross-functional teams (business, tech, and 3rd-party vendors)

• Aligning with strategic goals to ensure impactful execution

• Driving integration across initiatives to meet stakeholder needs

• Ensuring adherence to processes that enable optimal outcomes

Responsibilities

• Strategic Leadership:
  Breaks down business strategies to help define program vision and outcomes within the squad.

• Communication:
  Articulates strategy and business plans clearly across internal and external stakeholders.

• Program Governance:
  Oversees production/approval of programs, ensuring alignment with org structures, compliance, and process governance.

• Team Enablement:
  Adds team members as needed, provides mentorship, and enhances team capabilities.

• Stakeholder Alignment:
  Communicates the value of the program; secures buy-in by explaining alignment to the broader mission and goals.

• Engagement Management:
  Defines stakeholder roles and manages engagement planning.

• Review & Metrics:
  Oversees the program review process to provide actionable insights and recommendations for decisions.

• Clarity & Decision-Making:
  Ensures roles and responsibilities are clearly defined to support rapid decision-making.

Domain Experience

• Strong leadership in Portfolio and Program Management

• Cross-functional collaboration across business, design, and tech

• Deep understanding of how different organizational roles interact with product offerings

• Knowledge of digital products, product development, and the associated technologies

• Familiarity with industry-standard precision practices, tools, and processes

Agile/Digital Expertise

• Expertise in SDLC, agile frameworks, and leading across diverse delivery models

• Ability to identify dependencies and eliminate blockers in digital environments

Individual Skills

• Effective team leadership, communication, and stakeholder engagement

• Skilled in managing ambiguity and driving toward resolution and progress

Minsets and Behaviors

• Embraces collaboration, transparency, and trust

   

• Makes decisions based on both short- and long-term business needs

• Confidently assertive and maintains credibility

• Acts as a change agent, seeking improvements and pushing for innovation

• Builds psychological safety and an effective work culture through trust