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Treat our consultants and clients the way we would like others to treat us!
 
Interested in joining our team? Check out the opportunity below and apply today!
  
Greenville, SC client has a contract need for an IT Infrastructure End User Specialist who will lead the planning, implementation, and support of workspace systems and IT end user infrastructure solutions from concept to deployment such as personal computers, printers, scanners, and other end user devices. Runs complex operational/technical projects and ensures long-term requirements of workspace systems management and planning. Serves as a primary contact for workspace operations topics for Plant Spartanburg ensuring alignment with client-defined standards. Participate in proof-of-concept (POC) evaluations and provide expert guidance on implementing secure, scalable, and high-performance IT infrastructure end user solutions.
 
The successful candidate will be organized, self-motivated, and able to manage multiple priorities simultaneously.
 

• Primary work week is Monday – Friday. Occasional overtime, weekend and holiday work are required.

 
Position Responsibilities/Accountabilities:

• Serve as a subject matter expert (SME) for IT end user systems, including how they interface with cloud platforms (AWS, Azure), storage solutions (SAN, NAS), cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure (mobile devices, video conferencing systems).
• Deploy, configure, and maintain IT end user infrastructure components such as laptops, mobile devices, printers, and peripherals.
• Oversee vendor management and collaborate with external providers for the deployment and support of IT end user services.
• Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions.
• Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution.
• Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards.
• Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency.
• Manage escalations of unresolved, singular incidents or service requests after an end user escalation.
• Document IT end user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement.
• Lead end user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security.
• Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and driving skill development.
• Research and evaluate emerging technologies, including automation, cloud native services, and AI-driven IT operations to drive innovation and efficiency.
• Communicate end user infrastructure strategies and solutions to technical and non-technical stakeholders ensuring clarity in decision-making processes.
• Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating project status to stakeholders as delegated by the Supervisor.
• Perform other duties as assigned by management.
• NOTE: This position requires occasional after-hours, weekend, and holiday work.

 
Requirements:

• BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience.
• 5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts.
• Experience in manufacturing environments is preferred.
  • Windows 10/11, Active Directory
  • Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing)
  • Acronis DR
  • LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
  • Routers, switches, access points, and firewalls (including rules)
  • Laptops, printers, Zebra scanners (Android), radios, IoT devices
  • Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
• 5+ years of experience demonstrating strong communication skills in IT environments
• Strong customer service mindset is required.
• 2+ years of junior leadership experience, mentoring teams or managing IT projects
• Demonstrate 2+ years of experience in supplier/vendor management.
• Apply 1+ years of agile methodology principles in IT infrastructure projects.
• Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency.

 
Preferred: 

• 6 Sigma / LEAN methodology.
• 5S/6S methodology.
• ITIL certification.
• CompTIA A+, CompTIA Network+
• AWS CCP / Azure Fundamentals or similar
• PMI CAPM, PM

Reference: 1050243
  
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles! 

  
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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